Category: Commercial

Precautions and Response to COVID-19

Good afternoon,
Hellgate Plumbing wants to update everyone regarding the recent COVID-19 situation, and we hope we will be providing some clarity during such an unknown time.

First, we want to make sure all of our customers and employees are staying safe during this difficult time! Safety and health are a number one priority in our eyes, and we want to encourage everyone to stay home as much as possible!

Yes, we are still open for business! However, we are taking extra precautionary measures to make sure safety and health are maintained. We are trying to focus on emergency situations only, and are delaying any non-emergency services until April 30th. The timelines will be updated based on what our government decides on a weekly basis. We do understand these appointments can be different for each customer, and we will do our best to accommodate those differences and needs!

In the event we do access a customer’s home, we have laid out some safety measures that will take place:

1) Hand-shakes will not be allowed.
2) Technician will wear gloves and shoe booties at all times.
2) At least 6 feet of distance between the employee and customer. The more isolated we can be during an appointment, the more beneficial it will be to our employees and the customers in the long run.
3) Work orders will need to be approved from the customer’s phone or other electronic device. No customer will be allowed to touch the employee’s tablet.
4) If paying by credit card, the customer will need to contact the office after the appointment as technician’s will not touch any customer credit card. Credit card fees will be waived in light of the situation.

These are just a handful of steps we are taking to respond to the COVID-19 situation. We want our customers and employees to always feel safe, and we hope these steps will help ensure that safety is in place.

Even with these procedures in place, we still want to highly emphasize that our customer service skills WILL NOT be cut short. We will still provide the best quality work and we will not let social distancing play into our ability to provide great customer service!!

Please continue to stay safe and healthy!!

FINAL UPDATE: Commercial Project: 8 Navien Tankless Water Heaters

Hello everyone! Well, we have finally completed this project!

This has been a crazy process for Hellgate Plumbing. It was extremely insightful but very stressful as well. We are so happy to have completed this project and we are thrilled to have our name tagged with this work! The system is running great, and we are pumping out 125 degree water at 46 gallons a minute, which is fantastic!

If you want to look into this project further, visit the page “Our Work” on our website or check out our Facebook page!

We want to thank everyone for the continued support and business. We hope this project can help show our hard work and our ability to make this complicated project look clean and organized!

 

UPDATE: Commercial Project: 8 Navien Tankless Water Heaters

UPDATE!

Good morning everyone! Over the last week, we have managed to mount all of the Navien tankless water heaters to the mounting brackets, set-up the gas, hot and cold water piping, and completed the majority of the venting. The venting was easily the hardest part on this project as we not only had to follow plumbing code, but we wanted it to look clean and organized. We are very proud of all the work we have accomplished so far! This week will be the finished product and we can’t wait to share that with everyone!

In the meantime, here are the photos from last week!

Commercial Project: 8 Navien Tankless Water Heaters

Hello everyone!

To start off 2019 with a big bang, Hellgate Plumbing is currently undergoing a large and exciting commercial project!

This project takes place at a local condominium, where they originally had two 80 gallon Bradford White natural gas water heaters to serve hot water for 46 units. After they both broke down over the holiday season, Hellgate Plumbing stepped in to save the day!

We will be replacing the old water heaters with a Navien tankless water heater system, using 8 tankless water heaters!! Using more than one Navien unit is called a “cascade” system, and a communication cable will link all of the water heaters together. One water heater will serve as the leader of the group, and once hot water demand exceeds its limit, the next water heater will kick on, and so on.

These systems are rarely shown in Missoula, let alone Montana! We are so thrilled to have our team work on this project, and it wouldn’t have been possible without the support and approval of the condominium board and property management company. Thank you for believing in our team and letting us work on a fantastic project!

We will continue to post pictures of this project, but here are some pictures from the project currently: