Category: Rheem

Precautions and Response to COVID-19

Good afternoon,
Hellgate Plumbing wants to update everyone regarding the recent COVID-19 situation, and we hope we will be providing some clarity during such an unknown time.

First, we want to make sure all of our customers and employees are staying safe during this difficult time! Safety and health are a number one priority in our eyes, and we want to encourage everyone to stay home as much as possible!

Yes, we are still open for business! However, we are taking extra precautionary measures to make sure safety and health are maintained. We are trying to focus on emergency situations only, and are delaying any non-emergency services until April 30th. The timelines will be updated based on what our government decides on a weekly basis. We do understand these appointments can be different for each customer, and we will do our best to accommodate those differences and needs!

In the event we do access a customer’s home, we have laid out some safety measures that will take place:

1) Hand-shakes will not be allowed.
2) Technician will wear gloves and shoe booties at all times.
2) At least 6 feet of distance between the employee and customer. The more isolated we can be during an appointment, the more beneficial it will be to our employees and the customers in the long run.
3) Work orders will need to be approved from the customer’s phone or other electronic device. No customer will be allowed to touch the employee’s tablet.
4) If paying by credit card, the customer will need to contact the office after the appointment as technician’s will not touch any customer credit card. Credit card fees will be waived in light of the situation.

These are just a handful of steps we are taking to respond to the COVID-19 situation. We want our customers and employees to always feel safe, and we hope these steps will help ensure that safety is in place.

Even with these procedures in place, we still want to highly emphasize that our customer service skills WILL NOT be cut short. We will still provide the best quality work and we will not let social distancing play into our ability to provide great customer service!!

Please continue to stay safe and healthy!!

Hellgate Plumbing is a Water Heater Expert!

Hellgate Plumbing is ready for the fall season, which means we are ready for you to call us for all of your hot water heater needs!

The average tank hot water heater life span is around 12 years old. If you believe your water heater has reached the end of its life, call us today to replace your old water heater with a new Bradford White, Rheem, or A.O Smith water heater. As a Bradford White dealer and Rheem dealer, our technicians will know the answers to all of your questions about these units, and they will know what unit will work best for your home!

Hellgate Plumbing can also repair water heaters, from pilot lights to water heater elements and gas valves.

Call us today if you have a water heater that needs to be fixed or replaced!

Hellgate Plumbing can repair and install A.O. Smith water heaters! Hellgate Plumbing can repair and install Rheem water heaters!

Rheem Marathon Water Heater

Good day!

Our technicians at Hellgate Plumbing and Heating recently replaced an A.O. Smith 75 gallon atmospheric vent water heater with a Rheem Marathon 85 gallon electric water heater. These large water heaters are capable of meeting hot water needs for those larger residential homes!

Call us today for a Rheem or A.O. Smith water heater replacement quote!

Hellgate Plumbing can repair and install Rheem water heaters! Hellgate Plumbing can repair and install A.O. Smith water heaters!

Flushing a Tank-Styled Water Heater

Even though a tank-styled water heater doesn’t need a mandatory cleaning every year (like a tankless water heater or boiler), there are still ways you can help keep a tank-styled water heater maintained. This cleaning guide can be used on tank-styled water heater brands such as AO Smith, Bradford White, and Rheem!

Sediment buildup in a tank-styled water heater can reduce your water heater’s energy efficiency and clog your water lines. To help alleviate these problems, and to help increase the life of the water heater, flush the tank every time you check the pressure relief valve.

Step 1
Turn off the electricity to the water heater, or turn off the gas to extinguish the pilot light.

Step 2
Connect a garden hose to the tank’s drain valve. Locate the draining end of the hose in an area that won’t be adversely affected by the scalding hot water. Gradually open the drain valve, and run for 30 seconds to 1 minute.

Step 3
Close the tank drain valve, and disconnect the hose from the valve. Open each hot water spigot until all air is removed from the system.

Step 4
Close each hot water spigot as water begins to flow from it. After all the spigots are closed, turn on the electricity to the water heater, or re-light the pilot light and reset the gas valve to the previous temperature setting.