Category: Tankless Water Heater

Precautions and Response to COVID-19

Good afternoon,
Hellgate Plumbing wants to update everyone regarding the recent COVID-19 situation, and we hope we will be providing some clarity during such an unknown time.

First, we want to make sure all of our customers and employees are staying safe during this difficult time! Safety and health are a number one priority in our eyes, and we want to encourage everyone to stay home as much as possible!

Yes, we are still open for business! However, we are taking extra precautionary measures to make sure safety and health are maintained. We are trying to focus on emergency situations only, and are delaying any non-emergency services until April 30th. The timelines will be updated based on what our government decides on a weekly basis. We do understand these appointments can be different for each customer, and we will do our best to accommodate those differences and needs!

In the event we do access a customer’s home, we have laid out some safety measures that will take place:

1) Hand-shakes will not be allowed.
2) Technician will wear gloves and shoe booties at all times.
2) At least 6 feet of distance between the employee and customer. The more isolated we can be during an appointment, the more beneficial it will be to our employees and the customers in the long run.
3) Work orders will need to be approved from the customer’s phone or other electronic device. No customer will be allowed to touch the employee’s tablet.
4) If paying by credit card, the customer will need to contact the office after the appointment as technician’s will not touch any customer credit card. Credit card fees will be waived in light of the situation.

These are just a handful of steps we are taking to respond to the COVID-19 situation. We want our customers and employees to always feel safe, and we hope these steps will help ensure that safety is in place.

Even with these procedures in place, we still want to highly emphasize that our customer service skills WILL NOT be cut short. We will still provide the best quality work and we will not let social distancing play into our ability to provide great customer service!!

Please continue to stay safe and healthy!!

Hellgate Plumbing & Heating Attending Annual Missoula Home & Garden Show 2020

Happy Monday everybody!

We are extremely excited to announce that Hellgate Plumbing & Heating will be attending the annual Missoula Home & Garden Show on March 28th and March 29th! We are hoping this will continue to grow our client base and our company as a whole. We will be giving away special prizes, yummy snacks, and showcasing our top quality heating equipment that we have installed in our customers’ homes. We would love to have our existing customers show support by coming to the event, but we also want everyone to recommend us to their friends and family!! Stay posted with further details on this event!

Fall Season is Upon Us!

Yes, unfortunately the summer season will slowly start to go away and fall season will be approaching.

This can be the busiest time of the year for all plumbers in the area. Before our schedules get too full, call Hellgate Plumbing and Heating today if you have any of the following things you would like replaced:

  • Water heaters
  • Furnaces
  • Boilers
  • Tankless Water Heaters

Our company only installs the best quality product for our customers. We have several options for customers wanting something with high efficiency ratings!

Call us today to get your quote now!!

Hellgate Plumbing can repair and install Rheem water heaters! Hellgate Plumbing installs Navien combination boilers!

Hellgate Plumbing installs Navien tankless water heaters!

Hellgate Plumbing installs York Affinity furnaces!

Residential Radiant Heat and Navien Combination Boiler

Happy Wednesday!

Recently, Hellgate Plumbing & Heating completed the rough-in plumbing stage for a residential property. Besides plumbing, we also installed a Navien NCB 240E high efficiency boiler and tankless water heater combination unit, along with laying down pex tubing for the radiant heat! Seeing the exposed pex looks super cool!

Call us today to get a quote on a Navien Combination boiler or Radiant Heat!

Hellgate Plumbing can install radiant heat! Hellgate Plumbing can do radiant heat projects! Hellgate Plumbing installs Navien combination boilers!

FINAL UPDATE: Commercial Project: 8 Navien Tankless Water Heaters

Hello everyone! Well, we have finally completed this project!

This has been a crazy process for Hellgate Plumbing. It was extremely insightful but very stressful as well. We are so happy to have completed this project and we are thrilled to have our name tagged with this work! The system is running great, and we are pumping out 125 degree water at 46 gallons a minute, which is fantastic!

If you want to look into this project further, visit the page “Our Work” on our website or check out our Facebook page!

We want to thank everyone for the continued support and business. We hope this project can help show our hard work and our ability to make this complicated project look clean and organized!

 

UPDATE: Commercial Project: 8 Navien Tankless Water Heaters

UPDATE!

Good morning everyone! Over the last week, we have managed to mount all of the Navien tankless water heaters to the mounting brackets, set-up the gas, hot and cold water piping, and completed the majority of the venting. The venting was easily the hardest part on this project as we not only had to follow plumbing code, but we wanted it to look clean and organized. We are very proud of all the work we have accomplished so far! This week will be the finished product and we can’t wait to share that with everyone!

In the meantime, here are the photos from last week!

Commercial Project: 8 Navien Tankless Water Heaters

Hello everyone!

To start off 2019 with a big bang, Hellgate Plumbing is currently undergoing a large and exciting commercial project!

This project takes place at a local condominium, where they originally had two 80 gallon Bradford White natural gas water heaters to serve hot water for 46 units. After they both broke down over the holiday season, Hellgate Plumbing stepped in to save the day!

We will be replacing the old water heaters with a Navien tankless water heater system, using 8 tankless water heaters!! Using more than one Navien unit is called a “cascade” system, and a communication cable will link all of the water heaters together. One water heater will serve as the leader of the group, and once hot water demand exceeds its limit, the next water heater will kick on, and so on.

These systems are rarely shown in Missoula, let alone Montana! We are so thrilled to have our team work on this project, and it wouldn’t have been possible without the support and approval of the condominium board and property management company. Thank you for believing in our team and letting us work on a fantastic project!

We will continue to post pictures of this project, but here are some pictures from the project currently:

Navien Tankless Water Heater with Navi-Link and Navien Hot Button

Hellgate Plumbing & Heating recently installed a Navien NPE-A high efficiency tankless water heater with a built-in buffer tank and re-circulation pump! Additionally, we installed a Navi-Link, which is a Wi-Fi remote control system that allows you to change the water temperature, turn the unit off, and monitor the system. All you need to do is download the Navi-Link app on your smartphone and you can control your water system anywhere in the world with Wi-Fi access!!

 

We also install Navien Hot Buttons! Hot Buttons are an awesome addition to your home. If you want your water to be hot before using the fixture, such as a bathtub or kitchen sink, press the button and the water will automatically warm the water up to that location before you turn the faucet on! You can install multiple Hot Buttons in your home, and it can save on water costs!

Call us today to learn more about Navien tankless water heaters, Navi-Links, and Navien Hot Buttons!

Navien Certified Installer

Our technicians at Hellgate Plumbing are Navien Certified Installers that serve Missoula and the surrounding areas. What does this mean, and why is it important? The reasons are listed below:

  • We are an independent third-party installer that has performed particular training provided by Navien
  •  It is preferred by Navien to only have certified Navien installers come to your home to install any Navien product
  • By using a Navien certified installer, you are automatically included under Navien’s limited warranty
  •  If you purchased a Navien product online and/or had a licensed professional who isn’t certified, the limited warranty may not be applicable

5 facts about Tankless Water Heaters

Being a Navien Certified Installer, Hellgate Plumbing always recommends upgrading to a tankless water heating system provided by Navien. Here are some facts about Navien tankless water heaters:

• Navien tankless water heaters supply an endless amount of hot water, which means it continuously heats the water when you need it. They do not have a limited supply of hot water that runs out, unlike a standard tank water heater where you have to wait for it to refill and reheat. You can be taking a shower and bath at the same time you’re doing laundry or the dishes!

• They only use energy when you use hot water. Tank water heaters store hot water just in case you need it, but that is a very inefficient use of energy and it costs you more money. Tankless water heaters are extremely efficient, and they aren’t as harmful to the environment!

• Most on-demand water heaters can have a longer life expectancy compared to tank water heaters. A longer life could ultimately lead to a more affordable alternative!

• Tankless water heaters are hung on the wall, which can save you a great amount of space!

• Certain Navien tankless water heaters are equipped with ComfortFlow technology, which means it has an intelligent pre-heating function that helps determine your daily habits. If you take showers around the same time every day, the recirculation timer can help save water and money by making sure hot water is ready to go at that specific time!