Hellgate Plumbing wants to update everyone regarding the recent COVID-19 situation, and we hope we will be providing some clarity during such an unknown time.
First, we want to make sure all of our customers and employees are staying safe during this difficult time! Safety and health are a number one priority in our eyes, and we want to encourage everyone to stay home as much as possible!
Yes, we are still open for business! However, we are taking extra precautionary measures to make sure safety and health are maintained. We are trying to focus on emergency situations only, and are delaying any non-emergency services until April 30th. The timelines will be updated based on what our government decides on a weekly basis. We do understand these appointments can be different for each customer, and we will do our best to accommodate those differences and needs!
In the event we do access a customer’s home, we have laid out some safety measures that will take place:
1) Hand-shakes will not be allowed.
2) Technician will wear gloves and shoe booties at all times.
2) At least 6 feet of distance between the employee and customer. The more isolated we can be during an appointment, the more beneficial it will be to our employees and the customers in the long run.
3) Work orders will need to be approved from the customer’s phone or other electronic device. No customer will be allowed to touch the employee’s tablet.
4) If paying by credit card, the customer will need to contact the office after the appointment as technician’s will not touch any customer credit card. Credit card fees will be waived in light of the situation.
These are just a handful of steps we are taking to respond to the COVID-19 situation. We want our customers and employees to always feel safe, and we hope these steps will help ensure that safety is in place.
Even with these procedures in place, we still want to highly emphasize that our customer service skills WILL NOT be cut short. We will still provide the best quality work and we will not let social distancing play into our ability to provide great customer service!!
Please continue to stay safe and healthy!!
At Hellgate Plumbing, we specialize in many different ways with residential heating, from Navien Combination Boilers to York High-Efficiency Furnaces.
Make sure to call Hellgate Plumbing if you have a old furnace that needs to be replaced, or if you have an interest installing a Navien combination boiler in your home.
Hellgate Plumbing can perform all types of repair on your heating system, from replacing igniters and blower motors, to replacing boiler expansion tanks and pressure relief valves. Hellgate Plumbing can work on most furnace and boiler brands, including York, Armstrong, Guardian, Evcon, Coleman, Burnham, Lochinvar, Trane, and more!!
Good day everyone!
Fall season is here, and Hellgate Plumbing wants to make sure your boiler will be ready for the winter!
Hellgate Plumbing can repair boilers and replace boilers, including but not limited to, Burnham, Lochinvar, Navien, HTP, Weil McLain, Munchkin, and many more! Call us today to get your boiler repaired, serviced, or replaced before the snow hits the ground!
Hellgate Plumbing wants to share some pictures from a customer project involving Erie zone valves, a Tekmar zone control, and a Taco ECM smart pump. Even with an older boiler system, we still have the ability to modernize these boiler elements. Updating these elements can help the system perform better, and it can help decrease operating energy levels.
Call us today if you need any of these elements replaced for your boiler system!
Happy Wednesday everyone! I hope you all have a wonderful Easter weekend!
Today, Hellgate Plumbing wants you to know that we provide a Fernox glycol and boiler water conditioner service! Glycol is an excellent anti-freezing agent! The boiler water conditioner will help increase the boiler pump efficiency, and in turn, it will help prevent corrosion.
We can use these items on any brand of boiler, including Navien, Burnham, Weil McLein, and more!
Call us today if you want us to perform this service on your boiler!
Happy Friday everyone! We hope you have a wonderful and safe St. Patrick’s Day!
At Hellgate Plumbing, we think it is extremely important for our customers to get their furnaces, boilers, and tankless water heaters serviced on a yearly basis. This will help prolong the life of the unit, and could save you from any future problems.
This week, we cleaned a Weil McLain Ultra boiler! These particular boilers require a maintenance kit for your annual cleanings.
Call us today if you have a Weil McLain Ultra boiler that needs to be cleaned, or any other boiler, furnace, and tankless water heater!