Water Conditioner FAQ

What is a water conditioner and how is it different from a water softener?

This is a great and very common question! The terms are often used interchangeably, but they are two very different solutions for hard water.

A water softener uses salt-based ion exchange to physically remove hard minerals (calcium and magnesium) from your water. This is the only way to truly "soften" water.

A water conditioner, like the Halo system we install, uses a salt-free, chemical-free process to change the chemical structure of the hard minerals. It doesn't remove the minerals; instead, it prevents them from sticking to your pipes and appliances and forming damaging scale.

What are the benefits of a water conditioner?

Installing a water conditioner provides a wide range of benefits for your home and health. A whole-house system from Hellgate Plumbing, Heating and Cooling can:

  • Prevent Scale Buildup: It protects your plumbing, fixtures, and appliances like water heaters and dishwashers from the damaging effects of scale, helping them run more efficiently and last longer.
  • Improve Water Quality: Our Halo systems have multi-stage filtration that removes harmful chemicals like chlorine, which can improve the taste and smell of your water.
  • Healthier Skin and Hair: By removing chlorine and other chemicals, a conditioner can help alleviate dry skin and make your hair feel cleaner and softer.
  • Eco-Friendly: Our systems are salt-free and require no electricity to operate, making them an environmentally responsible choice.

Does a water conditioner make my water "soft"?

No. A water conditioner is specifically designed to prevent scale buildup and improve the quality of your water by filtering out chemicals. It does not make your water "soft" in the traditional sense, as the healthy minerals (calcium and magnesium) remain in the water, but in an altered state that prevents them from causing damage.

Why should I choose Hellgate for my water conditioning needs?

We are the exclusive dealer of Halo Water Conditioning Systems in the Missoula, MT, area. This means we have specialized training and expertise in these advanced, maintenance-free systems. When you choose us, you get a premium product installed by certified professionals who can ensure the system is perfectly tailored to your home and your water's specific needs.

What is the process for a water conditioner installation?

Our process is simple and transparent. It begins with a free home water test to assess your water's hardness and quality. Based on the results, we will recommend the best Halo system for your home and provide you with a clear, upfront quote. Our professional technicians will then install the unit, ensuring all plumbing is done safely and correctly to give you the clean, conditioned water you deserve.